SHIPPING & DELIVERY
We ship our products from Lithuania (EU).
We offer three ways of delivering the package: express shipping in Baltics with Omniva.
Your order will be processed and shipped within 1-3 business days of the purchase, except if specified otherwise in product description. Tailoring of some products may take up to 7 days, hand-knitting – up to 2 weeks, a dispatch of pre-order or made to order items may take up to 4 weeks – it is clearly specified in each product description. If you have an urgent order or specific requests for dispatching of your order please send us a message before placing it. If an order includes regular items and pre-ordered items, it will be shipped when the pre-ordered items are ready for dispatch. If this does not work for you, please place a separate order for pre-orders.
Once an order is dispatched, you will receive an email indicating its tracking number to check the status of the shipment.
SHIPPING FEES AND DELIVERY TIME
Shipping fees are not included into the price and will be added to an order during the checkout process, if applicable. Shipping fees depend on the shipping method, the size/weight of the package and the shipping destination. Delivery time depends on the shipping method selected by the Buyer and may vary depending on the delivery area. Delivery time is indicative and is therefore not guaranteed.
Although we work our hardest to get you your order as quickly as possible, delivery may take longer in case of unforeseen circumstances (e.g., technical malfunction, holiday season, customs clearance procedures by authorities of a destination country, etc.).
LOST, HELD, DAMAGED, OR UNCOLLECTED PACKAGES
We are not responsible for lost, held, or damaged packages. Also, we do not assume responsibility for mis-delivery by a carrier or incorrect shipping info. We do not refund shipping fees or pay shipping for uncollected packages.
The risk for and ownership of the ordered products shall pass to the Buyer upon delivery.
TAXES AND CUSTOM DUTIES
For orders placed within the European Union, all prices include the applicable value-added tax (VAT) rate. If an order is being delivered outside of the EU, VAT will not be charged, however the selling price will remain the same.
Deliveries outside the EU are shipped on a DDU (Delivery Duties Unpaid) basis. Deliveries to countries outside the EU may be subject to VAT, import duties and/or sales taxes. The price displayed at checkout is exclusive of all taxes and duties.
We are not responsible for any customs fees and/or import duties you might incur, or delivery delays due to customs procedures. Unfortunately, we have no control over these delays or charges and cannot inform you what the cost may be as customs policies and import duties vary widely from country to country. If in doubt, we recommend contacting the local customs office for information before ordering.
Should you refuse to accept the package due to import duties or taxes, you shall assume full liability for all the costs involved in the process. Refusal of delivery is subject to Eur 5 (LT), Eur 15 (EU countries) and Eur 20 (rest of the world) return processing fee.
The refusal of the package will not invalidate any Duty and Tax invoice that has been issued to you following the importation of your package. If a courier company charges us for unpaid duties and taxes, we will set off this amount against the refund.
Please note that if you are requesting a refund for an item you paid duty for, we will be unable to refund the duty as it is not collected by us.